Residential orders will typically ship via USPS. In order to keep our prices low, we reserve the right to ship packages via the most cost effective method (including USPS First Class for small/light items). If you have questions about shipping methods or costs please call us at 574-288-7852. Large items such as barber chairs, floor dryers, and barber poles will be charged accordingly, regardless of price.
Generally, orders received before 12:00PM ET are shipped in 1-2 business days (if the item is in stock) - If the item is temporarily out of stock it will be shipped as soon as it is received. Some manufacturers import items that occasionally have extended back orders that are beyond our control. We cannot be held responsible for these backorders and our liability will be limited to issuing an immediate refund at your request for items that are delayed). We ship orders in the order they are received. Should you request a product that is on backorder for more than 1 week we will contact by email to let you know when the product will be available. If the item you are ordering is extremely time sensitive contact us by phone for availability and delivery estimates, to ensure we can meet your deadline.
Many factors affect the delivery time frame of your package. Unfortunately, we cannot guarantee arrival dates or be held responsible for delays caused by (but not limited to) the following: weather delays, UPS or USPS issues, or extended manufacturer backorders. We reserve the right to delay a package if we cannot verify correct information for shipping, billing or other pertinent reasons. If your package is substantially delayed you will be contacted for information via email. Packages are shipped daily Monday - Friday (except holidays).
Defective and dissatisfied products may be returned to use within 30 days from the sale date for in store credit or exchange. Anything past 30 days may require you to directly work with companies for warranty work and any product return past 30 days for change of mind may be subject to a 20% restocking fee.